Terms and conditions of use

Victoria Boutique sales Terms & Conditions

This website is operated by Victoria Boutique Ltd (referred to as ''we/our''). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Delivery, Payment options, Returns and refunds, Distance selling regulations and Privacy policy. Please:

- Read through these terms and conditions carefully before using this website.

- Print a copy for future reference.

- Also read our Privacy policy section regarding your personal information.


We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

When you use certain Victoria Boutique please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.

Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).

Order process

Please see the Delivery section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The ['confirmation'] stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Victoria Boutique Ltd.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).

We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.



All goods must be signed for by an adult aged 18 years or over on delivery.

Delivery charges and estimated timescales are specified in the Delivery section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Victoria Boutique Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.


We take payment from your debit or credit card and PayPal at the time we receive your order, once we have checked your details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

The price you pay is the price displayed on this website at the time we receive your order apart from while we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made by Credit Card, Debit Card and PayPal.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are shown in £s sterling but exclude delivery charges, unless expressly stated otherwise (see Delivery for further details including next day delivery charges).


Returns, Cancellations and Substitutions

If you wish to return it for a refund then please the following information carefully.                                  

Returns must be in the original condition, as they were sent folded neatly, in foil packaging, with tags, having not been removed, otherwise it may be refused.

Request a request through the website and return it to the address given to you once               it has been authorised. Please include your details in the parcel. As a guideline we aim to process returns in 2 - 3 business days although they are mostly done quicker.

If you wish to exchange for a different size then you will be refunded and you will need to reorder as stock levels are always changing. You are responsible for the cost of returning the item to us, unless we have made an error or there is a fault with the item.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.


Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Victoria Boutique is operated by:

Victoria Boutique  Ltd

Malmarc & Holbeck House

116 Dewsbury Road


LS11 6XD

United Kingdom


Returns & refunds

We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries If I change my mind...

Exchange/Cancellation Policy

Exchange/Refund Policy

Please see below for full details of our returns policy - and remember do not remove tags or dispose of packaging until you are sure you are keeping the garment. You can cancel your order within 30 days of delivery.
Any item(s) can be returned for an exchange, if it qualifies under the following terms:

  • The item(s) must be unworn and in unsoiled condition, complete with all attached tags, the original packaging and the receipt.
  • Please also note that for Hygiene reasons we are unable exchange underwear and hosiery or any goods that have been damaged while being worn or washed.
  • Returned goods should be sent by recorded delivery as we are not liable for items lost in the post.
  • Postage paid for returning goods for exchange are not refundable.

Return address:

Victoria Boutique Ltd (Sylwia Mendak)

18/5 Colonsay View



United Kingdom

Refund Policy

Any item(s) can be returned for a refund, if it qualifies under the following terms:

  • You must return your purchase within 14 days of delivery.
  • The item(s) must be unworn and in unsoiled condition, complete with all attached tags, the original packaging and the receipt.
  • Please also note that for Hygiene reasons we are unable to refund Underwear and hosiery or any goods that have been damaged while being worn or washed.
  • Returned goods should be sent by recorded delivery as we are not liable for items lost in the post. Postage incurred when ordering or returning goods are not refundable.